Real-time technical support.
With a network of experienced technicians, we promptly support our customers in their operational challenges.
Thanks to the Teletech remote assistance system, our technicians can supervise all machine parameters and alarms in real time, providing immediate support even remotely.
The standard machine warranty is 12 months and includes the following:
- Spare parts in case of failures
- Technician support hours
- Teletech remote assistance
Scheduled maintenance, zero downtime.
To prevent unexpected machine downtime, customers can request a scheduled maintenance plan tailored to their specific needs and to the intrinsic characteristics of the machine.
Our technicians carry out periodic visits agreed with the customer to check the machine’s condition. The result is a planned intervention schedule and a specific order of critical spare parts to prevent anomalies and downtime.
Techne Customer Care: 3 key benefits
Thanks to scheduled maintenance, machines can be maintained at the highest levels of production efficiency. Visits can also be used for targeted interventions upon request.
Following inspections and machine status checks, Techne identifies and plans the spare parts required for routine maintenance or in case of failures.
Dedicated technical training for operators to ensure proper and safe machine operation.
Technical training for operators.
Through a comprehensive training program delivered by our team, your technicians will be trained to independently manage the production process, ensuring immediate return on investment.
At the end of the training, operators must pass a final assessment to evaluate their skills in the extrusion blow-molding process and machine operation. Upon successful completion, they will receive a certificate of competence issued by our team of experts.
Teletech: Remote Assistance.
Teletech is the tool that enables remote assistance through interconnection of PC clusters. It is a remote service platform installed on all Techne electric blow-molding machines.
Upon request, the system can also be integrated on our hydraulic extrusion blow-molding machines equipped with next-generation PLCs.
Retrofit: Upgrade your blow-molding machine.
To maximize the production efficiency of extrusion blow-molding machines, our team of experienced technicians offers retrofit solutions by replacing obsolete components with more advanced technological solutions.
Thanks to this approach, Techne blow-molding machines maintain high production standards for over 20 years.
