Teletech, Remote Assistance

Teletech allows the Techne after-sales support team to connect directly to the machine PLC, monitor parameters in real time, diagnose any anomalies, and provide immediate assistance, significantly reducing the need for on-site interventions.

Real-Time Support.

Teletech is a tool that enables real-time remote assistance through the interconnection of PC clusters.

It is a remote assistance platform that can be installed on all Techne electric blow molding machines. If needed, the system can also be integrated into Techne hydraulic extrusion blow molding machines equipped with the latest generation PLC.

Request more information

Who is it for:

Operators

To receive immediate technical support and remote diagnostics of machine performance and alarms.

Remote Diagnostics and Assistance.

Thanks to remote connection, the technical support team can monitor machine performance, diagnose any anomalies, and guide the operator to resolve them quickly, maximizing production efficiency.

Teletech is included for the entire first year of the machine warranty and can be easily renewed at the end of the period.

Request more information

Teletech: 3 Key Benefits

Reduced machine downtime

Thanks to immediate remote diagnosis and intervention.

Lower maintenance costs

Avoiding travel and on-site interventions when not necessary.

Greater operational efficiency

Thanks to continuous monitoring and fast, targeted technical support.

Frequently Asked Questions (FAQ)

On which machines is Teletech applicable?

Teletech is applicable to all Techne electric blow molding machines. Upon request, it can also be integrated into hydraulic extrusion blow molding machines as long as they are equipped with the latest generation PLC.

Is an internet connection required to use Teletech?

Yes, Teletech requires a stable internet connection to function correctly. The platform connects to devices to collect and transmit the data needed for remote monitoring.

What kind of support can I receive through Teletech?

Support includes diagnosing malfunctions, resolving common issues, managing alarms, and advising on how to optimize machine performance.

Optimize your production processes.

Discover the model that best suits your needs, request a productivity analysis.