We take care of you through personalized service, preventive maintenance, high-quality spare parts and technical training for your operators.
With a global network of technical experts, a comprehensive portfolio of products and services and the continuous development of tailored made customized solutions, we support our customers in their operational challenges, in ensuring the highest quality, in improving efficiency and in digitization.
By using new technologies we see exactly what's happening on board your machine in real time, so offering a remote assistance in order to optimise efficiency and avoid the need for emergency maintenance. This is the triumph of Industry 4.0 in Customer Care.
The Spare Parts Department is entirely dedicated to the customer: from the analysis of his request, it supports him with a continuous and always present contact, providing the best assistance and the most appropriate solutions to each need.
Customer service that is truly effective for the peace of mind of small and large manufacturers is the challenge for all companies. At Techne we have enhanced traditional customer service with packages of Preventive Maintenance Plan (PMP) tailored to our customers' needs.
Find out in detail how the PMP Full Cover works
A PMP has three added values compared to standard customer service:
Teletech is the tool that enables remote assistance through the interconnection of PC clusters. Teletech is therefore a remote assistance platform installed on all Techne’s electric blow- molding machines. If required, it can also be applied to our hydraulic extrusion blow- molding machines equipped with the latest generation of PLC’s.
To make the most of the production efficiency in blow molding machines, our Technical Assistance Team offers constant updates replacing outdated components with more innovative technologies. This is why Techne’s blow molding machines have a service life of over 20 years.
We know how important it is for our customers to fix any given situation quickly and efficiently, thus we have created a support system that will help in your bottle blowing process.
On-site assistance involves travel and waiting expenses that are increasingly inconvenient but sometimes it is challenging for the operator to remotely explain an issue, without being able to physically show it to Techne’s experts. As a solution to this problem, Techne has implemented its Smart Glasses within its Assistance Package. By wearing Smart Glasses, the operator has full access to remote technical support, training and maintenance procedures by highly qualified personnel.
A new concept for immediate on-site assistance that, especially in this historical period, is highly appreciated by our customers.
Training is the essential basis for a correct and conscious use of Blow Molding machines.
Thanks to an adequate know-how, your technicians will be able to autonomously manage production, ensuring a return of your investment right from the beginning.
At the end of our training course, operators will carry out a final test to prove they have reached the required skills needed during the blow molding process and machine function. If the test results are positive, operators will receive a Certificate issued by our team of experts.
Are you planning a new project and would like to learn more about Extrusion Blow Molding technology?
Or do you have clear ideas and would like to receive a targeted advice from Techne experts?
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