{"id":5336,"date":"2025-07-11T13:26:13","date_gmt":"2025-07-11T13:26:13","guid":{"rendered":"https:\/\/www.technepackaging.com\/service\/assistenza-clienti\/"},"modified":"2026-02-18T16:18:23","modified_gmt":"2026-02-18T16:18:23","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<h1>Customer Care<\/h1>\n<div>\n<p>Whether it is <strong>technical training<\/strong> for <strong>operators<\/strong>, <strong>remote support<\/strong>, <strong>scheduled maintenance plans<\/strong>, <strong>on-site assistance<\/strong>, <strong>high-quality spare parts<\/strong>, or <strong>retrofit<\/strong> solutions, Techne is committed to ensuring the highest level of attention for its customers.<span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"><\/span><\/p>\n<\/div>\n<h2>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"mso-ansi-language: EN-US;\">Real-time technical support.<\/span><\/p>\n<\/h2>\n<div>\n<p class=\"MsoNormal\"><span lang=\"EN-US\">With a network of experienced technicians, we promptly support our customers in their operational challenges.<br \/>Thanks to the <strong>Teletech remote assistance<\/strong> system, our technicians can supervise all machine parameters and alarms in real time, providing immediate support even remotely.<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\">The standard machine warranty is 12 months and includes the following:<o:p><\/o:p><\/span><\/p>\n<ul>\n<li>Spare parts in case of failures<\/li>\n<li>Technician support hours<\/li>\n<li>Teletech remote assistance<\/li>\n<\/ul>\n<\/div>\n<p><p>\n        <a href=\"https:\/\/www.technepackaging.com\/en\/get-in-touch\/\">Request more information<\/a>\n    <\/p>\n<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/01\/Assistenza-clienti.jpg\" alt=\"Assistenza clienti\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/02\/Techne-manutenzione-programmata.jpg\" alt=\"Techne Manutenzione programmata\"><\/p>\n<h2>\n<p>Scheduled maintenance, zero downtime.<\/p>\n<\/h2>\n<div>\n<p>To prevent unexpected machine downtime, customers can<strong> request a scheduled maintenance plan<\/strong> tailored to their specific needs and to the intrinsic characteristics of the machine.<span style=\"font-weight: 400;\"><\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\">Our technicians carry out <strong>periodic visits<\/strong> agreed with the customer to check the machine\u2019s condition. The result is a planned intervention schedule and a specific order of critical spare parts to prevent anomalies and downtime.<o:p><\/o:p><\/span><span style=\"font-weight: 400;\"><\/span><\/p>\n<\/div>\n<p><p>\n        <a href=\"https:\/\/www.technepackaging.com\/en\/get-in-touch\/\">Request more information<\/a>\n    <\/p>\n<\/p>\n<div>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"mso-ansi-language: EN-US;\">A team of experts, always by your side.<o:p><\/o:p><\/span><\/p>\n<\/div>\n<div>\n<p>Ask for more information about the assistance service.<\/p>\n<\/div>\n<p><p>\n        <a href=\"https:\/\/www.technepackaging.com\/en\/get-in-touch\/\">Get in touch<\/a>\n    <\/p>\n<\/p>\n<h2>\n<p>Techne Customer Care: 3 key benefits<\/p>\n<\/h2>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/05\/Vector.svg\" alt=\"\"><\/p>\n<div>Consistent production efficiency<\/div>\n<div>\n<p>Thanks to scheduled maintenance, machines can be maintained at the highest levels of production efficiency. Visits can also be used for targeted interventions upon request.<\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/05\/Vector.svg\" alt=\"\"><\/p>\n<div>Availability of critical spare parts<\/div>\n<div>\n<p>Following inspections and machine status checks, Techne identifies and plans the spare parts required for routine maintenance or in case of failures.<\/p>\n<\/div>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/05\/Vector.svg\" alt=\"\"><\/p>\n<div>Training<\/div>\n<div>\n<p>Dedicated technical training for operators to ensure proper and safe machine operation.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h2>\n<p class=\"MsoNormal\">A comprehensive Technical Service<\/p>\n<\/h2>\n<h3>\n<p>Technical training for operators.<\/p>\n<\/h3>\n<div>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"mso-ansi-language: EN-US;\">Through a comprehensive<strong> training program<\/strong> delivered by our team, your technicians will be trained to independently manage the production process, ensuring immediate return on investment.<br \/><\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"mso-ansi-language: EN-US;\">At the end of the training, operators must pass a<strong> final assessment<\/strong> to evaluate their skills in the extrusion blow-molding process and machine operation. Upon successful completion, they will receive a certificate of competence issued by our team of experts.<o:p><\/o:p><\/span><\/p>\n<\/div>\n<p><p>\n        <a href=\"https:\/\/www.technepackaging.com\/en\/get-in-touch\/\">Request more information<\/a>\n    <\/p>\n<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/01\/Training-tecnico.jpg\" alt=\"Training Tecnico techne\n\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/01\/Supporto-tecnico-clienti.jpg\" alt=\"Teletech Supporto Tecnico clienti assistenza remota\"><\/p>\n<h3>\n<p>Teletech: Remote Assistance.<\/p>\n<\/h3>\n<div>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"mso-ansi-language: EN-US;\"><strong>Teletech<\/strong> is the tool that enables remote assistance through interconnection of PC clusters. It is a remote service platform installed on all Techne electric blow-molding machines.<br \/>Upon request, the system can also be integrated on our hydraulic extrusion blow-molding machines equipped with next-generation PLCs.<o:p><\/o:p><\/span><\/p>\n<\/div>\n<p><p>\n        <a href=\"https:\/\/www.technepackaging.com\/en\/technology\/connectivity\/teletech-remote-assistance\/\">Read more<\/a>\n    <\/p>\n<\/p>\n<h3>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"mso-ansi-language: EN-US;\">Retrofit: Upgrade your blow-molding machine.<\/span><\/p>\n<\/h3>\n<div>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"mso-ansi-language: EN-US;\">To maximize the production efficiency of extrusion blow-molding machines, our team of experienced technicians offers retrofit solutions by replacing obsolete components with more advanced technological solutions.<br \/>Thanks to this approach, Techne blow-molding machines maintain <strong>high production standards for over 20 years<\/strong>.<\/span><\/p>\n<\/div>\n<p><p>\n        <a href=\"https:\/\/www.technepackaging.com\/en\/service\/retrofit\/\">Read more<\/a>\n    <\/p>\n<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/01\/Retrofit-service.jpg\" alt=\"Techne servizio retrofit\"><\/p>\n<h2>\n<p>Frequently Asked Questions (FAQ)<\/p>\n<\/h2>\n<ul>\n<li>\n<h3>What type of after-sales support does Techne offer?<\/h3>\n<div>\n<p>Techne provides a complete after-sales service including technical training for operators, remote support, scheduled maintenance plans, on-site assistance, high-quality spare parts, and retrofit solutions.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How does remote technical support via Teletech work?<\/h3>\n<div>\n<p>The Teletech remote assistance system allows Techne technicians to supervise all machine parameters and alarms in real time. This immediate support makes it possible to quickly resolve issues, even without on-site intervention.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What does the standard Techne machine warranty include?<\/h3>\n<div>\n<p>The standard warranty lasts 12 months and includes spare parts in case of failures, technician support hours, and assistance through the Teletech system.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What is scheduled maintenance and how does it work?<\/h3>\n<div>\n<p>Scheduled maintenance includes periodic visits by Techne technicians to monitor machine conditions. These inspections help prevent failures, reduce downtime, and ensure the availability of critical spare parts. An intervention plan is created based on customer needs and machine characteristics. Request a dedicated plan\u2014contact us now.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What does the technical training for operators include?<\/h3>\n<div>\n<p>Techne offers a complete technical training program for operators, concluding with a final assessment to verify acquired skills. Participants who pass the test receive a certificate confirming their ability to independently manage production with a Techne EBM machine.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"header_transparent\":true,\"height\":\"viewport\",\"height_viewport\":80,\"image\":\"wp-content\\\/uploads\\\/2026\\\/01\\\/Assistenza-clienti-1.jpg\",\"image_position\":\"center-center\",\"image_size\":\"cover\",\"media_overlay\":\"rgba(0, 48, 78, 0.6)\",\"overlap\":false,\"preserve_color\":false,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Customer Care\",\"title_element\":\"h1\",\"title_style\":\"heading-medium\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Whether it is <strong>technical training<\\\/strong> for <strong>operators<\\\/strong>, <strong>remote support<\\\/strong>, <strong>scheduled maintenance plans<\\\/strong>, <strong>on-site assistance<\\\/strong>, <strong>high-quality spare parts<\\\/strong>, or <strong>retrofit<\\\/strong> solutions, Techne is committed to ensuring the highest level of attention for its customers.<span style=\\\"font-weight: 400;\\\"><\\\/span><span style=\\\"font-weight: 400;\\\"><\\\/span><\\\/p>\",\"margin\":\"default\",\"text_style\":\"lead\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"}}]}],\"name\":\"HERO\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"animation_delay\":\"400\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\" style=\\\"mso-ansi-language: EN-US;\\\">Real-time technical support.<\\\/span><\\\/p>\",\"title_element\":\"h2\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\">With a network of experienced technicians, we promptly support our customers in their operational challenges.<br \\\/>Thanks to the <strong>Teletech remote assistance<\\\/strong> system, our technicians can supervise all machine parameters and alarms in real time, providing immediate support even remotely.<o:p><\\\/o:p><\\\/span><\\\/p>\\n\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\">The standard machine warranty is 12 months and includes the following:<o:p><\\\/o:p><\\\/span><\\\/p>\\n\n\n<ul>\\n\n\n<li>Spare parts in case of failures<\\\/li>\\n\n\n<li>Technician support hours<\\\/li>\\n\n\n<li>Teletech remote assistance<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"Request more information\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"en\\\/get-in-touch\\\/\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2026\\\/01\\\/Assistenza-clienti.jpg\",\"image_alt\":\"Assistenza clienti\",\"image_border\":\"rounded\",\"image_box_decoration\":\"shadow\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}}]}]}],\"name\":\"TESTO + VIDEO\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"animation_delay\":\"400\",\"image_position\":\"center-center\",\"padding_remove_top\":false,\"status\":\"disabled\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"La tecnologia asettica conserva\",\"margin\":\"medium\",\"title_element\":\"h2\",\"title_style\":\"h2\"}},{\"name\":\"Grid Panel Style Card\",\"type\":\"grid\",\"children\":[{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Mantiene il colore originale, segno di freschezza e qualit\\u00e0 costante.\\u00a0 <\\\/span><\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/05\\\/Vector1.svg\",\"title\":\"Colore\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Preserva la giusta struttura, senza alterazioni o cedimenti. <\\\/span><\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/05\\\/Vector1.svg\",\"title\":\"Consistenza\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Conserva l\\u2019aroma originale, per un sapore autentico nel tempo.\\u00a0 <\\\/span><\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/05\\\/Vector1.svg\",\"title\":\"Gusto\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Protegge le propriet\\u00e0 organolettiche e nutritive, senza compromessi.\\u00a0\\u00a0<\\\/span><b><br \\\/><\\\/b><\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/05\\\/Vector1.svg\",\"title\":\"Valori nutrizionali degli alimenti.\"}}],\"props\":{\"content_column_breakpoint\":\"m\",\"content_margin\":\"small\",\"filter_align\":\"left\",\"filter_all\":true,\"filter_grid_breakpoint\":\"m\",\"filter_grid_width\":\"auto\",\"filter_position\":\"top\",\"filter_style\":\"tab\",\"grid_column_align\":false,\"grid_default\":\"2\",\"grid_large\":\"4\",\"grid_medium\":\"4\",\"grid_small\":\"2\",\"icon_width\":\"50\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_link\":true,\"image_svg_color\":\"emphasis\",\"image_width\":30,\"item_animation\":true,\"lightbox_bg_close\":true,\"link_style\":\"\",\"link_text\":\"Learn more\",\"margin\":\"remove-vertical\",\"meta_align\":\"above-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_image_no_padding\":false,\"panel_link\":false,\"parallax_easing\":\"1\",\"show_content\":true,\"show_hover_image\":true,\"show_hover_video\":true,\"show_image\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"show_video\":true,\"text_align\":\"left\",\"title_align\":\"top\",\"title_element\":\"h2\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_link\":false,\"title_margin\":\"medium\",\"title_style\":\"h4\"}}]}]}],\"name\":\"4 ICON\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"animation_delay\":\"300\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2026\\\/02\\\/Techne-manutenzione-programmata.jpg\",\"image_alt\":\"Techne Manutenzione programmata\",\"image_svg_color\":\"emphasis\",\"image_width\":800,\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>Scheduled maintenance, zero downtime.<\\\/p>\",\"title_element\":\"h2\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>To prevent unexpected machine downtime, customers can<strong> request a scheduled maintenance plan<\\\/strong> tailored to their specific needs and to the intrinsic characteristics of the machine.<span style=\\\"font-weight: 400;\\\"><\\\/span><\\\/p>\\n\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\">Our technicians carry out <strong>periodic visits<\\\/strong> agreed with the customer to check the machine\\u2019s condition. The result is a planned intervention schedule and a specific order of critical spare parts to prevent anomalies and downtime.<o:p><\\\/o:p><\\\/span><span style=\\\"font-weight: 400;\\\"><\\\/span><\\\/p>\",\"margin\":\"default\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"Request more information\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"en\\\/get-in-touch\\\/\"}}]}]}]}],\"name\":\"1 TESTO\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"animation_delay\":\"200\",\"image_position\":\"center-center\",\"padding_remove_top\":true,\"status\":\"disabled\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Sterilizzazione a collo aperto o chiuso?\",\"title_element\":\"h2\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Per evitare quindi qualsiasi rischio, in Techne gi\\u00e0 dal 1992 abbiamo sviluppato un sistema di soffiaggio asettico che viene implementato nella soffiatrice e utilizza solo vapore per sterilizzare aria e tubazioni. Il risultato \\u00e8 una bottiglia a collo chiuso, sigillata e sterile, a rischio zero di contaminazione.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"LEGGI LA SCHEDA TECNICA\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"#\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2025\\\/05\\\/Group-421.png\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}}]}]}],\"name\":\"TESTO + IMG\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"image_position\":\"center-center\",\"overlap\":false,\"preserve_color\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\" style=\\\"mso-ansi-language: EN-US;\\\">A team of experts, always by your side.<o:p><\\\/o:p><\\\/span><\\\/p>\",\"title_color\":\"muted\",\"title_element\":\"div\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Ask for more information about the assistance service.<\\\/p>\",\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"bottom\",\"width_medium\":\"1-4\"},\"children\":[{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\",\"text_align\":\"right\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"left\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"default\",\"content\":\"Get in touch\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"en\\\/get-in-touch\\\/\"}}]}]}],\"props\":{\"class\":\"row-gradient \",\"layout\":\"3-4,1-4\"}}],\"name\":\"DEF CTA CONTAINER BREVE\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"image_position\":\"center-center\",\"overlap\":false,\"preserve_color\":false,\"status\":\"disabled\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Ottimizza i tuoi processi di produzione.\",\"title_color\":\"muted\",\"title_element\":\"h1\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"Scopri il modello pi\\u00f9 adatto alle tue esigenze, chiedi un\\u2019analisi di produttivit\\u00e0.\",\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"bottom\",\"width_medium\":\"1-4\"},\"children\":[{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\",\"text_align\":\"right\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"left\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"default\",\"content\":\"Contattaci\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"contatti\"}}]}]}],\"props\":{\"css\":\".el-row{\\nbackground-image: linear-gradient(90deg, #54c0e8, #007cc8);\\n    padding:70px 40px;;\\n    color:white;\\n    border-radius:20px;\\n}\\n\\n\\n@media (max-width: 450px) {\\n\\n.el-row{\\nbackground-image: linear-gradient(90deg, #54c0e8, #007cc8);\\n    padding:70px 40px;;\\n    color:white;\\n    border-radius:0px !important;\\n    margin-right:-30px;\\n}\\n}\\n\",\"layout\":\"3-4,1-4\"}}],\"name\":\"DEF CTA CONTAINER BREVE\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>Techne Customer Care: 3 key benefits<\\\/p>\",\"margin\":\"large\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h2\"}},{\"name\":\"Grid Panel Style Card\",\"type\":\"grid\",\"children\":[{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>Thanks to scheduled maintenance, machines can be maintained at the highest levels of production efficiency. Visits can also be used for targeted interventions upon request.<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/05\\\/Vector.svg\",\"meta\":\"\",\"title\":\"Consistent production efficiency\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>Following inspections and machine status checks, Techne identifies and plans the spare parts required for routine maintenance or in case of failures.<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/05\\\/Vector.svg\",\"meta\":\"\",\"title\":\"Availability of critical spare parts\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\n\n<p>Dedicated technical training for operators to ensure proper and safe machine operation.<\\\/p>\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/05\\\/Vector.svg\",\"meta\":\"\",\"title\":\"Training\"}}],\"props\":{\"content_column_breakpoint\":\"m\",\"content_margin\":\"small\",\"filter_align\":\"left\",\"filter_all\":true,\"filter_grid_breakpoint\":\"m\",\"filter_grid_width\":\"auto\",\"filter_position\":\"top\",\"filter_style\":\"tab\",\"grid_column_align\":true,\"grid_default\":\"1\",\"grid_medium\":\"3\",\"grid_small\":\"2\",\"icon_width\":\"50\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_link\":false,\"image_svg_color\":\"emphasis\",\"item_animation\":true,\"lightbox_bg_close\":true,\"link_style\":\"text\",\"link_text\":\"\",\"margin\":\"remove-vertical\",\"meta_align\":\"above-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_image_no_padding\":false,\"panel_link\":false,\"panel_padding\":\"default\",\"panel_style\":\"card-default\",\"parallax_easing\":\"1\",\"show_content\":true,\"show_hover_image\":true,\"show_hover_video\":true,\"show_image\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"show_video\":true,\"title_align\":\"top\",\"title_element\":\"div\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_link\":true,\"title_margin\":\"medium\",\"title_style\":\"h3\"}}]}]}],\"name\":\"DEF - 3 VANTAGGI\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"animation_delay\":\"200\",\"image_position\":\"center-center\",\"padding\":\"small\",\"status\":\"disabled\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"2-3,1-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"2-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Dettagli tecnici del processo di soffiaggio asettico\",\"title_element\":\"h2\",\"title_style\":\"heading-small\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"}}]}]},{\"type\":\"section\",\"props\":{\"animation\":\"slide-right-medium\",\"image_position\":\"center-center\",\"padding_remove_bottom\":true,\"padding_remove_top\":true,\"status\":\"disabled\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"overlay-slider\",\"props\":{\"animation\":\"slide-left-medium\",\"css\":\".el-image {\\n    border-radius: 12px;\\n}\\n\\n.uk-position-cover  {\\n    border-radius: 12px;\\n}\\n\\n\\n.el-hover-image  {\\n    border-radius: 12px;\\n}\",\"image_transition\":\"scale-up\",\"image_width\":796,\"link_fullwidth\":false,\"link_style\":\"default\",\"link_target\":false,\"link_text\":\"\",\"margin\":\"large\",\"margin_remove_bottom\":true,\"meta_align\":\"above-title\",\"meta_element\":\"div\",\"meta_style\":\"h5\",\"nav\":\"\",\"nav_align\":\"center\",\"nav_below\":true,\"nav_breakpoint\":\"s\",\"nav_position\":\"bottom-center\",\"nav_position_margin\":\"medium\",\"overlay_link\":true,\"overlay_mode\":\"caption\",\"overlay_position\":\"bottom-center\",\"overlay_transition\":\"fade\",\"overlay_transition_background\":false,\"show_content\":true,\"show_hover_image\":true,\"show_hover_video\":true,\"show_link\":false,\"show_meta\":true,\"show_title\":true,\"slidenav\":\"default\",\"slidenav_breakpoint\":\"s\",\"slidenav_margin\":\"medium\",\"slidenav_outside_breakpoint\":\"xl\",\"slider_autoplay_pause\":true,\"slider_center\":false,\"slider_divider\":false,\"slider_gap\":\"small\",\"slider_width\":\"\",\"slider_width_default\":\"1-1\",\"slider_width_medium\":\"4-5\",\"text_align\":\"left\",\"title_element\":\"h3\",\"title_hover_style\":\"reset\"},\"children\":[{\"type\":\"overlay-slider_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/07\\\/1_Sistema-ultraclean-per-filtrare-l_aria-di-soffiaggio.png\",\"link\":\"#\",\"media_overlay\":\"rgba(0, 0, 0, 0.39)\",\"text_color\":\"light\",\"title\":\"\"}},{\"type\":\"overlay-slider_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/07\\\/2_Sistema-di-sterilizzazione-del-circuito-di-tubazioni-della-macchina-a-estrusione-soffiaggio-Techne.png\",\"link\":\"#\",\"media_overlay\":\"rgba(0, 0, 0, 0.39)\",\"text_color\":\"light\",\"title\":\"\"}},{\"type\":\"overlay-slider_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/07\\\/3_Stazione-di-soffiaggio-di-bottiglie-sterili.png\",\"link\":\"#\",\"media_overlay\":\"rgba(0, 0, 0, 0.39)\",\"text_color\":\"light\",\"title\":\"\"}},{\"type\":\"overlay-slider_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/07\\\/4_Sistema-di-soffiaggio-di-bottiglie-con-aria-sterile.png\",\"link\":\"#\",\"media_overlay\":\"rgba(0, 0, 0, 0.39)\",\"text_color\":\"light\",\"title\":\"\"}},{\"type\":\"overlay-slider_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/07\\\/5_Soffiaggio-di-aria-sterile-e-scarico-del-vapore.png\",\"link\":\"#\",\"media_overlay\":\"rgba(0, 0, 0, 0.39)\",\"text_color\":\"light\",\"title\":\"\"}},{\"type\":\"overlay-slider_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/07\\\/6_Bottiglie-sigillate-sterili-con-domo-sul-nastro-di-uscita-prodotto-della-soffiatrice.png\",\"link\":\"#\",\"media_overlay\":\"rgba(0, 0, 0, 0.39)\",\"text_color\":\"light\",\"title\":\"\"}}],\"modified\":\"2021-01-15T13:44:53.050Z\"}]}]}],\"name\":\"SLIDER NON SO DI COSA\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"image_position\":\"center-center\",\"padding_remove_bottom\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p class=\\\"MsoNormal\\\">A comprehensive Technical Service<\\\/p>\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h2\"}}]}]}],\"name\":\"DEF -TITLE  + TEXT CENTER\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"animation_delay\":\"200\",\"image_position\":\"center-center\",\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>Technical training for operators.<\\\/p>\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\" style=\\\"mso-ansi-language: EN-US;\\\">Through a comprehensive<strong> training program<\\\/strong> delivered by our team, your technicians will be trained to independently manage the production process, ensuring immediate return on investment.<br \\\/><\\\/span><\\\/p>\\n\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\" style=\\\"mso-ansi-language: EN-US;\\\">At the end of the training, operators must pass a<strong> final assessment<\\\/strong> to evaluate their skills in the extrusion blow-molding process and machine operation. Upon successful completion, they will receive a certificate of competence issued by our team of experts.<o:p><\\\/o:p><\\\/span><\\\/p>\",\"margin\":\"default\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"Request more information\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"en\\\/get-in-touch\\\/\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2026\\\/01\\\/Training-tecnico.jpg\",\"image_alt\":\"Training Tecnico techne\\n\",\"image_border\":\"rounded\",\"image_box_decoration\":\"shadow\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}}]}]}],\"name\":\"DEF - IMAGE RIGHT - TEXT LEFT\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"animation_delay\":\"200\",\"image_position\":\"center-center\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"order_first\":\"m\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2026\\\/01\\\/Supporto-tecnico-clienti.jpg\",\"image_alt\":\"Teletech Supporto Tecnico clienti assistenza remota\",\"image_border\":\"rounded\",\"image_box_decoration\":\"shadow\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"order_first\":\"xs\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>Teletech: Remote Assistance.<\\\/p>\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\" style=\\\"mso-ansi-language: EN-US;\\\"><strong>Teletech<\\\/strong> is the tool that enables remote assistance through interconnection of PC clusters. It is a remote service platform installed on all Techne electric blow-molding machines.<br \\\/>Upon request, the system can also be integrated on our hydraulic extrusion blow-molding machines equipped with next-generation PLCs.<o:p><\\\/o:p><\\\/span><\\\/p>\",\"margin\":\"default\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"Read more\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"en\\\/technology\\\/connectivity\\\/teletech-remote-assistance\\\/\"}}]}]}]}],\"name\":\"DEF - IMAGE LEFT - TEXT RIGHT\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\" style=\\\"mso-ansi-language: EN-US;\\\">Retrofit: Upgrade your blow-molding machine.<\\\/span><\\\/p>\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"MsoNormal\\\"><span lang=\\\"EN-US\\\" style=\\\"mso-ansi-language: EN-US;\\\">To maximize the production efficiency of extrusion blow-molding machines, our team of experienced technicians offers retrofit solutions by replacing obsolete components with more advanced technological solutions.<br \\\/>Thanks to this approach, Techne blow-molding machines maintain <strong>high production standards for over 20 years<\\\/strong>.<\\\/span><\\\/p>\",\"margin\":\"default\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"Read more\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"en\\\/service\\\/retrofit\\\/\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2026\\\/01\\\/Retrofit-service.jpg\",\"image_alt\":\"Techne servizio retrofit\",\"image_border\":\"rounded\",\"image_box_decoration\":\"shadow\",\"image_height\":500,\"image_svg_color\":\"emphasis\",\"image_width\":800,\"margin\":\"default\"}}]}]}],\"name\":\"DEF - IMAGE RIGHT - TEXT LEGT\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-left-medium\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>Frequently Asked Questions (FAQ)<\\\/p>\",\"text_align\":\"left\",\"title_element\":\"h2\",\"title_style\":\"h2\"}},{\"name\":\"Accordion One Item Start Opened\",\"type\":\"accordion\",\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Techne provides a complete after-sales service including technical training for operators, remote support, scheduled maintenance plans, on-site assistance, high-quality spare parts, and retrofit solutions.<\\\/p>\",\"title\":\"What type of after-sales support does Techne offer?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The Teletech remote assistance system allows Techne technicians to supervise all machine parameters and alarms in real time. This immediate support makes it possible to quickly resolve issues, even without on-site intervention.<\\\/p>\",\"title\":\"How does remote technical support via Teletech work?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The standard warranty lasts 12 months and includes spare parts in case of failures, technician support hours, and assistance through the Teletech system.<\\\/p>\",\"title\":\"What does the standard Techne machine warranty include?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Scheduled maintenance includes periodic visits by Techne technicians to monitor machine conditions. These inspections help prevent failures, reduce downtime, and ensure the availability of critical spare parts. An intervention plan is created based on customer needs and machine characteristics. Request a dedicated plan\\u2014contact us now.<\\\/p>\",\"title\":\"What is scheduled maintenance and how does it work?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Techne offers a complete technical training program for operators, concluding with a final assessment to verify acquired skills. Participants who pass the test receive a certificate confirming their ability to independently manage production with a Techne EBM machine.<\\\/p>\",\"title\":\"What does the technical training for operators include?\"}}],\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"multiple\":false,\"show_image\":true,\"show_link\":true}}]}]}],\"name\":\"FAQ\"}],\"version\":\"4.5.33\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Care Whether it is technical training for operators, remote support, scheduled maintenance plans, on-site assistance, high-quality spare parts, or retrofit solutions, Techne is committed to ensuring the highest level of attention for its customers. Real-time technical support. With a network of experienced technicians, we promptly support our customers in their operational challenges.Thanks to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5318,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5336","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>After-sales service for extrusion blow molding machines \u2013 Techne<\/title>\n<meta name=\"description\" content=\"Techne offers a comprehensive after-sales service including training, technical support, scheduled maintenance, on-site assistance, spare parts, and retrofitting.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After-sales service for extrusion blow molding machines \u2013 Techne\" \/>\n<meta property=\"og:description\" content=\"Techne offers a comprehensive after-sales service including training, technical support, scheduled maintenance, on-site assistance, spare parts, and retrofitting.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Techne Packaging\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-18T16:18:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.technepackaging.com\/wp-content\/uploads\/2026\/02\/Nuovo-progetto.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/\",\"url\":\"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/\",\"name\":\"After-sales service for extrusion blow molding machines \u2013 Techne\",\"isPartOf\":{\"@id\":\"https:\/\/www.technepackaging.com\/en\/#website\"},\"datePublished\":\"2025-07-11T13:26:13+00:00\",\"dateModified\":\"2026-02-18T16:18:23+00:00\",\"description\":\"Techne offers a comprehensive after-sales service including training, technical support, scheduled maintenance, on-site assistance, spare parts, and retrofitting.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.technepackaging.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service\",\"item\":\"https:\/\/www.technepackaging.com\/en\/service\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.technepackaging.com\/en\/#website\",\"url\":\"https:\/\/www.technepackaging.com\/en\/\",\"name\":\"Techne Packaging\",\"description\":\"High quality Blow Molding machines\",\"publisher\":{\"@id\":\"https:\/\/www.technepackaging.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.technepackaging.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.technepackaging.com\/en\/#organization\",\"name\":\"Techne Packaging Srl\",\"url\":\"https:\/\/www.technepackaging.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.technepackaging.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.technepackaging.com\/wp-content\/uploads\/2026\/02\/Nuovo-progetto-1.jpg\",\"contentUrl\":\"https:\/\/www.technepackaging.com\/wp-content\/uploads\/2026\/02\/Nuovo-progetto-1.jpg\",\"width\":696,\"height\":696,\"caption\":\"Techne Packaging Srl\"},\"image\":{\"@id\":\"https:\/\/www.technepackaging.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/technepack\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"After-sales service for extrusion blow molding machines \u2013 Techne","description":"Techne offers a comprehensive after-sales service including training, technical support, scheduled maintenance, on-site assistance, spare parts, and retrofitting.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/","og_locale":"en_US","og_type":"article","og_title":"After-sales service for extrusion blow molding machines \u2013 Techne","og_description":"Techne offers a comprehensive after-sales service including training, technical support, scheduled maintenance, on-site assistance, spare parts, and retrofitting.","og_url":"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/","og_site_name":"Techne Packaging","article_modified_time":"2026-02-18T16:18:23+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.technepackaging.com\/wp-content\/uploads\/2026\/02\/Nuovo-progetto.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/","url":"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/","name":"After-sales service for extrusion blow molding machines \u2013 Techne","isPartOf":{"@id":"https:\/\/www.technepackaging.com\/en\/#website"},"datePublished":"2025-07-11T13:26:13+00:00","dateModified":"2026-02-18T16:18:23+00:00","description":"Techne offers a comprehensive after-sales service including training, technical support, scheduled maintenance, on-site assistance, spare parts, and retrofitting.","breadcrumb":{"@id":"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.technepackaging.com\/en\/service\/customer-care\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.technepackaging.com\/en\/service\/customer-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.technepackaging.com\/en\/"},{"@type":"ListItem","position":2,"name":"Service","item":"https:\/\/www.technepackaging.com\/en\/service\/"},{"@type":"ListItem","position":3,"name":"Customer Care"}]},{"@type":"WebSite","@id":"https:\/\/www.technepackaging.com\/en\/#website","url":"https:\/\/www.technepackaging.com\/en\/","name":"Techne Packaging","description":"High quality Blow Molding machines","publisher":{"@id":"https:\/\/www.technepackaging.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.technepackaging.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.technepackaging.com\/en\/#organization","name":"Techne Packaging Srl","url":"https:\/\/www.technepackaging.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.technepackaging.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.technepackaging.com\/wp-content\/uploads\/2026\/02\/Nuovo-progetto-1.jpg","contentUrl":"https:\/\/www.technepackaging.com\/wp-content\/uploads\/2026\/02\/Nuovo-progetto-1.jpg","width":696,"height":696,"caption":"Techne Packaging Srl"},"image":{"@id":"https:\/\/www.technepackaging.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/technepack"]}]}},"_links":{"self":[{"href":"https:\/\/www.technepackaging.com\/en\/wp-json\/wp\/v2\/pages\/5336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.technepackaging.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.technepackaging.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.technepackaging.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.technepackaging.com\/en\/wp-json\/wp\/v2\/comments?post=5336"}],"version-history":[{"count":0,"href":"https:\/\/www.technepackaging.com\/en\/wp-json\/wp\/v2\/pages\/5336\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.technepackaging.com\/en\/wp-json\/wp\/v2\/pages\/5318"}],"wp:attachment":[{"href":"https:\/\/www.technepackaging.com\/en\/wp-json\/wp\/v2\/media?parent=5336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}